🤖 AI-Infused Program Leadership

Sumaiya Pradhan

IT Infrastructure & AI Transformation Leader

Over 14 years of techno-functional expertise leading end-to-end Automation, Cloud Migrations, and Agile programs across global enterprises. Certified Transformation Specialist in Artificial Intelligence.

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Sumaiya Pradhan Professional Portrait
PMP® Certified
AZ-900® Cloud

Professional Story

A global tech manager driving infrastructure and organizational growth

14+
Years of IT Leadership
20+
US States Managed
AI®
Certified Practitioner
PMP®
Project Management
Cloud®
Cloud Transformation
ITIL®
ServiceNow Expert

I am a senior IT project and program manager who bridges the gap between complex engineering architectures and business strategy. With a Master's in IT Management from the USA, an MBA in Finance, and a Bachelor's in Computer Engineering, my foundation is deeply techno-functional.

Throughout my career, I have specialized in cloud infrastructure migrations, Agile transformations, and cross-border billing systems. I have managed multi-million dollar portfolios and led international teams across the US, France, Belgium, UK, Australia, and APAC.

The AI Transition: I believe AI is the core driver of modern project delivery. I actively leverage tools like MS Copilot, Google Gemini, and ChatGPT to automate workflows, build program roadmaps, and optimize resources—ensuring projects deliver on-time with maximum quality.

Core Competencies

Bridging the gap between management frameworks and emerging technologies

AI & Automation

AI Integration (Gemini / Copilot)
Prompt Engineering
ITSM & Platform Automation
Workflow Automation

Cloud & Infrastructure

Cloud Migration (Azure Cloud)
ITIL / ITSM Methodologies
CMDB (ServiceNow)
DevOps Implementations

PM Governance

Agile, Scrum, Kanban & Hybrid
Resource Budgeting & Cost Control
Risk Assessment & Mitigation
Stakeholder Management

Platforms & Tools

MS Azure DevOps & Jira
ServiceNow (RITM, Changes)
Clarity PPM & Rally
Asana & MS Project

Professional Journey

A timeline of leading enterprise-scale IT migrations and integrations

AI & IT Infrastructure PM / Delivery Manager 08/2024 – 03/2026

AI & IT Infrastructure Project/Program Delivery Manager

Northern Trust Operating Service (via Quess Corp Ltd) | Pune, India
  • Led multiple projects across Wealth Management, Platform Automation, and ITSM Automation under the Technology Infrastructure PMO (TIPMO).
  • Utilized AI integration tools (MS Copilot, Google Gemini) to accelerate program planning, solution design, and documentation.
  • Worked extensively with Azure DevOps to manage the complete Agile lifecycle, mapping Epics, Features, User Stories, and Tasks.
  • Directed ServiceNow CMDB and RITM operations, raising Change requests, and holding Global Delivery meetings for Database production readiness.
  • Developed project plans, roadmaps/reverse roadmaps, and managed cost, effort, and resource budgeting.
Program Manager 04/2021 – 08/2024

IT Project/Program Manager

T-Mobile, Verizon & Limeade (WebMD) | Texas/Seattle, USA
  • Managed Ecommerce Optimization Programs for T-Mobile under the Sprint Digital Migrations PMO, reporting to VPs and Directors.
  • Led multiple network engineering migration projects at Verizon's Demand Management Office and WebMD's Tier 3 Operations.
  • Utilized Agile Kanban tools like Asana and Azure DevOps for program management and tracking.
  • Worked on tools like Clarity PPM, VAST PPM, Google Workspace, Slack, JIRA, and Rally.
IT Project Manager 03/2020 – 04/2021

IT Project Manager

PepsiCo (via Infosys Limited) | Texas/North Carolina, USA
  • Directed critical IT operations, including the BOB migration of business applications to Azure Cloud.
  • Collaborated cross-functionally with technical directors and IT teams to ensure smooth implementation and change management.
  • Rewarded multiple times by the Senior Director for effective and timely delivery of complex FMCG Agile projects.
IT PM 09/2017 – 03/2020

IT Project Manager

Intertek Group LLC | USA(Remote)/India
  • Led planning, budgeting, and resource management for high-priority projects.
  • Conducted daily stand-ups, backlog grooming, and risk mitigation in Agile environments.
IT Project Manager 04/2017 – 09/2017

IT Project Manager

Citi Bank (via Larsen & Toubro Infotech Ltd) | Mumbai, India
  • Oversaw compliance-related projects requiring cross-border and international regulatory approvals.
  • Managed cross-functional stakeholder delivery teams and implemented Agile methodologies.
IT Project Manager 02/2016 – 04/2017

IT Project Manager

CRISIL (An S&P Global Company) & Wema Nigerian Bank | Mumbai, India
  • Delivered risk management and compliance projects adhering to strict budgets, timelines, and scope.
  • Developed risk assessments, WBS for accurate tracking, and implemented Wema Nigerian Bank's Risk Assessment module.
IT PM / BA 05/2015 – 01/2016

IT Project Manager / Business Analyst

IDFC First Bank (via Clover Infotech Ltd) | Mumbai, India
  • Conducted UAT testing and provided training to system end-users during IDFC's bank launch.
  • Developed and documented processes to streamline interdepartmental functions and gather insights.
IT Project Manager / BA 12/2014 – 05/2015

IT Project Manager / Business Analyst

FedEx Express | Europe/India
  • Managed international billing projects for the EMEA region, including cross-border duties and taxes.
  • Traveled to Paris and Belgium to map invoicing architectures and coordinate release programs.
  • Created functional test cases, conducted UAT testing, and facilitated logistics management.
Systems Engineer / PMO BA 10/2011 – 12/2014

Systems Engineer / PMO-Business Analyst

Chrysler, ToysRus, Tata Capital Finance & Ultimatix (via TCS) | Mumbai/Hyderabad, India
  • Managed project releases in Loan Management, Mortgage, and Origination platforms.
  • Worked on ITIL methodologies including Change, Incident, and Release Management workflows.
  • Provided PMO training, requirement gathering, documentation, and UAT support.

Credentials & Education

Academic foundations and professional global certifications

Academic Degrees

Master of Science in IT Management (MSITM)

Campbellsville University
2019 – 2021 | Kentucky, USA

MBA in Finance

Symbiosis International University
2013 – 2015 | Pune, India

Bachelor of Engineering in Computer Engineering (BE)

University of Mumbai
2008 – 2011 | Mumbai, India

Diploma in Computer Technology

University of Mumbai
2005 – 2008 | Mumbai, India

Professional Certifications

Artificial Intelligence (AI)®

  • PMI Intro for CPMAL & Gen AI for PM
  • PMI Seven AI Project Patterns & Talking to AI
  • AI for Project Managers & Business Leaders
  • Responsible AI Leadership & Cognitive PM
  • Azure AI & AI in IT Automation

Project Management

  • Project Management Professional (PMP®)
  • Essentials M.O.R.E.
  • Maximizing Project Success (PMP)
  • Business Continuity (PMP)

Cloud & DevOps

  • Microsoft Azure DevOps
  • Microsoft Azure AZ-900® Fundamentals

ITIL® & ITSM ServiceNow

  • Incident & Problem Management
  • Request & Change Management
  • Release & Knowledge Management

Get In Touch

Let's discuss how we can leverage AI and automation for your next program

Email

sumaiyapradhanindia@gmail.com

Location

India (Available for Global Remote)